Last updated: January 11, 2025

At Knowlytics, we aim to provide a seamless and enriching learning experience. However, we understand that there may be circumstances where you may need to request a refund. Please read our refund policy carefully to understand the terms and conditions for refund eligibility.

1. Eligibility for Refunds

• You face technical issues that prevent access to the course, and the issue cannot be resolved by our support team.
• The course content significantly deviates from the description provided on the course page.
• You request a refund within 7 days of purchase and have not consumed more than 20% of the course content.

2. Non-Refundable Scenarios

• You have accessed more than 20% of the course content.
• The request is made after 7 days of purchase.
• You purchased the course during a promotional or discounted sale.
• You are dissatisfied with the course content but consumed a significant portion of it.
• Failure to complete the course within the provided access period.

3. Refund Request Process

To request a refund, follow these steps:

• Contact us at knowlytics@digitalmarvy.com with your purchase details, including:
  • Name
  • Email address
  • Order ID
  • Reason for requesting a refund
• Our team will review your request within 5-7 business days.
• If your refund is approved, the amount will be credited to your original payment method within 7-10 business days.

4. Refund Processing Time

The time it takes for the refunded amount to reflect in your account may vary depending on your bank or payment gateway. If you do not receive the refund within the stated period, please contact our support team.

5. Special Circumstances

In rare cases, such as fraud or misuse of our platform, Knowlytics reserves the right to refuse a refund and may revoke access to the course.

6. Amendments to the Policy

Knowlytics reserves the right to modify or update this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

For further assistance, please contact our support team at knowlytics@digitalmarvy.com. We are here to help!